17+ years building internal tools, platform integrations, reporting infrastructure, and operational visibility. I work at the intersection of business operations and technology — from building 25+ iPaaS connectors to standing up company intranets from scratch.
Built a company intranet from scratch for a 30–80 person organisation. Onboarding, offboarding, access management, asset tracking, documentation — replacing tribal knowledge with structured systems.
25+ connectors on the Patchworks iPaaS platform. ERP-to-ecommerce, CRM-to-finance, custom internal systems. Plus AI-powered workflows, n8n automation, and Airtable/Softr portals.
Dashboards for leadership, team leads, and cross-functional teams — product usage, delivery performance, capacity planning. Built from nothing where manual spreadsheets or guesswork existed before.
Built a company intranet from scratch for a 30–80 person organisation — replacing scattered tribal knowledge with a centralised platform for onboarding, offboarding, access management, and documentation.
Designed a partner portal integrating HubSpot and Xero, serving 30+ partners with real-time lead tracking and automated commission reporting.
Built 25+ connectors on the Patchworks iPaaS platform — integrating ERP, CRM, finance, and e-commerce systems using APIs and custom data transformation logic.
Built an AI-powered lead qualification pipeline (Claude/OpenAI) that classified inbound HubSpot form submissions, matched them against the connector catalog and partner usage data, routed to the right team, and filtered spam.
Implemented SSO from scratch across 30–50 accounts and established access governance aligned with SOC2 and ISO27001 controls.
Built reporting and billing infrastructure at Juno that gave leadership client profitability visibility for the first time — contributing to a ~£320k turnaround over 18 months.
Led the full technical systems separation during the Tryzens acquisition — splitting accounts, migrating data, and standing up independent infrastructure.
When I step into a systems or operations role, I start by making the operational picture visible, identifying manual bottlenecks, and mapping where data and ownership are breaking down.
Review internal tools, access, reporting, workflows, and integrations to understand what exists and where teams are compensating manually.
Identify duplicated work, unreliable handoffs, missing visibility, inconsistent data, and tribal knowledge dependencies.
Stabilize the highest-impact systems first through better structure, cleaner automation, stronger ownership, and practical reporting.
Leading internal systems strategy across operations, HR, finance, and support for a 30–80 person company. Built 25+ iPaaS connectors, deployed internal portals and automation workflows, implemented SSO from scratch, and embedded AI into operational processes.
Progressed from data entry to Head of Support over 15 years. Built 50–100+ sites across Magento, WordPress, and Shopify. Managed a team of 5–10, built the reporting infrastructure behind a ~£320k profitability turnaround, and led the technical separation during the Tryzens acquisition.
Open to conversations about internal systems, integrations, technical operations, and transformation-focused roles.